Introduction
Your satisfaction is very important to us and we hope that you will find the answers to all of your questions here. Should any query be left unresolved, please email our Customer Service Team on will@oneupgolf.co.uk (Email is not a secure means of communication so please do not send sensitive information, such as credit card details, by email).
Contact Us
We value your feedback, so if you have any comments or queries, please do not hesitate to contact us by email at will@oneupgolf.co.uk or via our contact form found at the bottom of our website.
Opening Hours
Our Customer Service Centre is open Monday to Friday 10am-4pm. Closed Saturdays, Sundays and Bank Holidays.
How to Order
You can order online 24 hours a day, 7 days a week. Simply select the items you require and add to your basket. You can view and amend your order at any time by clicking on ‘View Basket’. When your order is complete click on ‘Checkout’ and enter your details and payment information. Promotion Codes - these can be added in the Step 5- Order Confirmation section, this is in the area once you've viewed your basket and after selecting your shipping address. The box for the promotion code appears below your cart items, the box will read 'Enter Promotion Code'. After you enter the code, click on apply the code.
Stock Availability
Information about our stock availability is automatically updated on the website daily and we always try to show the colours and sizes available accurately. Occasionally, when a product is popular or during sale and special offer periods, it is possible for a number of customers to place orders for the last items at the same time. This could result in an item being displayed as available when in fact it is sold out. If there are any problems with an order you place, we will contact you as soon as possible. If we are unable to contact you, we will continue to process the remaining items of your order. We may refund an item if we do not have it available and in stock, and will notify you if we have done so.
Pricing Policy
All prices shown on the website are in £ Sterling and are inclusive of VAT at the current rate, where applicable. We reserve the right to change prices if there is a change to the rate of VAT and do our best to ensure that prices are correctly shown. Very occasionally a pricing error may occur in relation to a product on your order. In this unlikely eventuality, we will attempt to contact you. If we cannot contact you we will continue to process the remaining items on your order. Price increases to goods may also occur from time to time.
Payment
By placing an order with us through our website you agree that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full. We accept Visa, Mastercard, Delta and Maestro, however we DO NOT accept American Express.
Sizing Information
Each product page contains a size chart for the specific garment. The size charts are an approximate guide.
CLICK HERE to view our sizing information.